Location: China
Manager: Client Relations Director, Alliance Insurance Services
Hours: 9am to 6pm, Monday to Friday

Role Purpose

The Client Relations Manager is responsible for creating and maintaining relationships with prospective expat individual and international corporate clients, with the aim to ultimately generate revenue and new business sales income for Alliance Insurance Services.

In this role, the Client Relations Manager will take the time to understand the needs of the customer so that the best insurance products, services and prices can be proposed.

The Client Relations Manager will also be a key contributor to the management team of Alliance with regards to business strategy and development.

With the support of Alliance, the Client Relations Manager will also be expected to develop their personal skills, experience and abilities so that they may be considered for the role of Client Relations Director in the future.

Duties& Responsibilities

Relationship Management: Establish, develop and maintain relationships with prospective clients, internal colleagues and external providers.

Consultative Selling:Carry out customer analysis and deliver insurance products and services that exceed their needs.Produce and present proposals and solutions that reflect the customer’s requirements whilst addressing objections and closing sales.

Strategic Management: Work as part of management team to continually develop innovative practices and business development plans.Work with Sales and Marketing Executives, giving direction to establish prospective clients and prospect demographics.

Representation:Promote and support the corporate visions, values and brand identity of Alliance Insurance Services by acting as an ambassador of the company.


Consultative Selling:Ability to uncover needs, present solutions and address objections whilst dealing with prospective clients.Ability to deliver results by converting prospective sales.

Persuasive Communication:Excellent interpersonal, written and verbal communication skills to express ideas or facts, orally or in writing, in a clear and persuasive manner to convince others to own expressed point of view.

Planning and Organising:Exceptional time management skills, energetic and highly skilled ability to establish efficiently an appropriate course of action for self and/or others to accomplish a goal

Innovation:Ability to generate ideas and solutions to problems, including new ways of working.

Information Technology:Experience using Microsoft applications, including Word, Excel, PowerPoint and Outlook.

Industry:Experience working within international financial services or the expat insurance industry with a specific focus on either European or North American expat health and life insurance.Ability to develop existing knowledge of insurance products and broking.


Ambitious:Strong desire for success and to personally develop skills and experience.Focussed on achieving goals whilst reviewing results and making efforts to continually improve own performance.

Professional:Exceptional professionalism in both manner and appearance.

Accountable:Respects opinions and is confident in giving own opinions in a constructive, open and honest manner.Takes responsibility for issues and problems and will work collaboratively in order to find solutions.

Determined:Resilient, focussed and self disciplined attitude towards short term and long term projects and objectives.

Progressive:Critically analyses subjects with skilful judgment to ensure excellence, accepts nothing but the best and persists until the best is achieved.

Curious:Questions everything, acts upon a foundation of knowledge and makes informed decisions.

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